Location: Austin, TX (Hybrid)
Reports to: Vice President
Department: Digital
 

About the Role
The Account Director is a leadership role responsible for owning client success end-to-end—across strategy, execution, relationships, and revenue. This role elevates how Giant Noise partners with clients by ensuring work is insight-led, commercially sound, and fully integrated across teams and disciplines.

As the primary client lead and internal connector, the Account Director balances high-level strategic counsel with operational rigor, financial stewardship, and people leadership. They champion integrated thinking, defend great work, and ensure every engagement is positioned for long-term growth and impact.

This role is equal parts trusted advisor, strategic operator, and team leader—and is critical to how Giant Noise shows up as a modern, integrated agency partner.


What You’ll Do

Lead Client Relationships & Strategy

• Serve as a trusted senior advisor to clients, building long-term relationships rooted in partnership, transparency, and results
• Own client engagements from onboarding through renewal, ensuring alignment on goals, scope, success metrics, and expectations
• Provide strategic guidance across creative, social, paid, influencer, and integrated marketing initiatives, tying execution to broader business outcomes
• Proactively identify client challenges and growth opportunities, offering thoughtful recommendations that drive impact
• Lead complex or difficult conversations with confidence, advocating for the work while protecting the partnership

Drive Integrated Account Leadership

• Act as the connective lead across all Giant Noise teams to deliver seamless, integrated client work
• Ensure briefs, scopes, and strategic direction are clear, aligned, and actionable across disciplines
• Champion integrated thinking, ensuring client solutions reflect Giant Noise’s full capabilities—not siloed execution
• Partner closely with Strategy leadership to ensure insights, performance data, and audience understanding inform client plans

Oversee Performance, Budgeting & Growth

• Guide campaign performance and budget management, ensuring work is optimized for results, efficiency, and ROI
• Translate performance data into clear, client-facing insights, recommendations, and next steps
• Own overall account health, including forecasting, scoping, resourcing, and revenue performance
• Identify and support organic growth opportunities through expanded services and evolving scopes
• Support new business efforts through pitch participation, client transitions, and integrated planning as needed

Lead & Develop Teams

• Lead, mentor, and develop Account Managers and Supervisors, fostering strong client instincts, strategic thinking, and operational excellence
• Model clear communication, accountability, and collaborative leadership
• Support career growth through coaching, feedback, and development planning
• Promote a whole-agency mindset rooted in partnership, shared ownership, and respect

What You’ll Bring

• 8+ years of experience in account management, client services, or integrated marketing (agency experience required).
• Bachelor’s degree in marketing, communications, business, or a related field.
• Demonstrated success leading complex, multi-channel client engagements.
• Strong client-facing presence with the ability to influence senior stakeholders.
• Comfort working in a fast-paced, entrepreneurial agency environment.

• Deep understanding of digital marketing, social media, influencer marketing, paid media, and integrated campaign execution.
• Strong financial acumen, including budgeting, forecasting, and revenue management.
• Experience working with modern tools and platforms such as Google Suite, ClickUp, Sprout, Creator IQ, analytics dashboards, and Canva.
• Exceptional written, verbal, and presentation communication skills.
• Highly organized, detail-oriented, and able to prioritize in a dynamic environment.
• Empathy for clients paired with a strong business and strategic mindset.
• Collaborative, team-first approach with the ability to lead through influence.

Perks & Benefits of Giant Noise

We’re committed to supporting the whole person – at work and beyond. As part of our team, you’ll enjoy a flexible hybrid schedule, a creative and collaborative Austin office, and the chance to work across exciting industries including hospitality, F&B, lifestyle, entertainment, and culture.

Benefits include comprehensive medical, dental, and vision coverage (with fully covered employee dental and vision premiums), a 401(k) with employer match, generous PTO, paid holidays, and paid parental leave. Professional development is a priority, with opportunities to attend conferences, workshops, training, and leadership programs designed to help you keep growing your craft.

You’ll also be part of a team that values curiosity, celebrates great work, and builds genuine connection through team gatherings, culture events, and shared creative moments.

We celebrate diversity and believe our differences make us stronger. Giant Noise is an equal opportunity employer, and we welcome applicants from all backgrounds to bring their authentic selves to our team.